Bruce has been involved in the improvement of business performance for most of his career. Initially he worked as a consultant focusing on business start-ups in telecommunications, transportation and agriculture. He spent a number of years with TELUS Corporation in a variety of management roles including Corporate Secretary, Director of Communications and Director of Quality. He co-founded Improvement Associates in 2000 and has worked primarily on the improvement of healthcare. He is Collaborative Director for the Canadian Collaborative to Improve Patient Care and Safety in the ICU, past-director of the Evidence to Excellence Emergency Department Collaborative and has advised on a number of initiatives such as the National ICU Scorecard and the Safer Healthcare Now! Campaign. He is a graduate of Trent University, the Banff School of Advanced Management and holds an MBA from IMD in Lausanne, Switzerland.
Leanne worked a number of years with a telecommunications firm, leading and providing education to improvement teams across the company. She co-led the Customer Satisfaction Measurement team, designed two system-wide Collaborative projects, coordinated education opportunities and co-authored the company’s Measurement and Cycle Time Improvement Guides. She co-founded Improvement Associates in 2000 and has worked primarily on the improvement of healthcare. As an Improvement Advisor, Leanne has designed and supported over 20 Breakthrough Series Collaboratives across Canada and has taught at over 70 Learning Sessions. She has led the writing of several improvement guides based on these approaches. Leanne holds a Bachelor of Commerce degree and Certificate in Adult and Continuing Education from the University of Alberta.
Ardis joined the Improvement Associates team as a Project Coordinator in 2005. Prior to that, she was involved in teacher education at the University of Alberta working with third and fourth-year Education students preparing for their student teaching practicum. As well, she has been an Office Manager for various profit and non-profit organizations. Ardis is an active volunteer in her community and is a board member on several non-profit executive groups. She holds a Master’s Degree in Education (MEd) from the University of Alberta.