Below are a number of resources to help along your journey to improvement.


Associates in Process Improvement (API)

Institute for Healthcare Improvement (IHI)

Process Improvement Products


BC Patient Safety and Quality Council

Canadian Patient Safety Institute (CPSI)


Institute of Medicine

National Quality Institute (NQI)

QFD Institute

Quality Council of Alberta (QCA)

Quality Healthcare Network (QHN)

Safer Healthcare Now!

Saskatchewan Health Quality Council

SPC Press (Don Wheeler)

W. Edwards Deming Institute


Articles & Books

See API’s listing of useful papers, articles, books, etc.


Here are a few more…

deBono, E. Based on Lateral Thinking Creativity course materials by Sproule and Associates. 1997.

deBono, E. Serious Creativity. Harper Collins. New York. 1992.

Deming, W. Edwards. Out of the Crisis. Massachusetts Institute of Technology Press. 1986.

Deming, W. Edwards. The New Economics for Industry. Government, Education. Massachusetts Institute of Technology. Center for Advanced Engineering Study. 1993.

Kohn, Linda T., Corrigan, Janet M., Donaldson, Molla S., To Err is Human: Building a Safer Health System. Committee on Quality of Health Care in America, Institute of Medicine. 2001.

Langley, G, Nolan, K., Nolan T., Norman C., Provost L. The Improvement Guide: A Practical Approach to Enhancing Organizational Performance. San Francisco, CA. Jossey-Bass Publishers. 1996.

Moen R., Nolan T., Provost L. Quality Improvement through Planned Experimentation. McGraw-Hill. 1998.

Nolan T., Schall M., Berwick D., Roessner J. Reducing Delays and Waiting Times Throughout the Healthcare System. Boston, MA. Institute for Healthcare Improvement. 1996.

Richardson, W., Berwick, D., Bisgard, J., et al. Crossing the Quality Chasm: A New Health System for the 21st Century.Committee on Quality of Health Care in America, Institute of Medicine. 2002

Womack, J., Jones. D. Beyond Toyota: How to Root out Waste and Pursue Perfection. Harvard Business Review. Sept./Oct. 1996.